Just a quick note to let you all know the wait is over (2.5 weeks stuck pending!), our latest extension has been approved and you can try off site, automated backups for free! by downloading it from Magento connect.
There was much merriment in the office as you can imagine:
On a related note; I’ve not been a big advocate for twitter over the years, but twice now it has prevailed over traditional support methods. Firstly with 2 Degrees, and now more recently it out supported forums to finally get some help from Varien, thanks @_snowcore!
I think twitter puts the support on public display. It’d be like if there was a website that showed the average wait time for big Telcos to answer their phones and those much touted call logs that they use to improve their service and training, were openly shared on the internet for everyone to listen to. Or maybe twitter gets results because someone in the marketing department is on a ‘social media’ buzz, who knows – but I can tell you it works.
For others with extensions that are stuck pending on Magento Connect, it looks like it’s a matter that requires human intervention and you best bet is to seek out attention from Varien.
So, if anyone has any questions about using the Magento Backup tool we’ve finally released, they should tweet me, or whatever.
My Congratulations! 🙂