Comments on: Magento Hosting Review: Crucial Web Hosting http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/ Notes on Web Development Wed, 23 Dec 2020 09:25:05 +0000 hourly 1 https://wordpress.org/?v=4.8.15 By: John http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-10388 Sun, 23 Jun 2013 15:30:04 +0000 http://www.aschroder.com/?p=499#comment-10388 Hello guys! Does anyone have recent considerations about Nexcess and Crucial Split-Dedicated? I’m about to start a Magento project and I’m not sure about which server to choose. Thanks!

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By: Steve Lasker http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-2794 Thu, 08 Dec 2011 04:14:39 +0000 http://www.aschroder.com/?p=499#comment-2794 I came across this article because I’m currently. A crucial customer and I’m looking to migrate to nexcess, here’s why.
I’m on the tier3 split-shared hosting account and I’m paying $100 a month.
When a company offers magento hosting, it should include one of magento’s core functionality: multi-store. Crucial’s split shared won’t allow you to install two SSL for two domain names because you would need two IP adresses.
I then found that a crucial member posted on a thread in the magento forums that you could get around this by purchasing a UCC certificate that would work for multiple domains with only one IP adress necessary.
I submitted a ticket to crucial about this but they told me I couldn’t do that neither. The only option would be to upgrade to a split-dedicated for $250 a.
month! I said no way, and now I’m looking for a new host, seems like I’m gonna go with nexcess.
If only crucial would be upfront and direct about this…

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By: Ashley http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-1947 Mon, 01 Nov 2010 19:54:40 +0000 http://www.aschroder.com/?p=499#comment-1947 Hi, Andy
I’m actually hoping to get a few spare hours in the next couple of weeks to test out an EC2 Magento cluster. Until I have done that I won;t be able to say with any authority.

What I can say is, start with the simplest thing that works. It sounds like you’d need a bloody lot of traffic to bog down the single box you’re investigating. A single server setup will be simpler, less moving parts, less things to go wrong.

Once you get that server bogged down, you could put a web server in front of it, if you’re getting 50 requests per second – that’s a good problem to have.

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By: Andy http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-1946 Mon, 01 Nov 2010 18:07:41 +0000 http://www.aschroder.com/?p=499#comment-1946 Hello,
Great articles. I was wondering if you you had any input on a cluster environment vs a super server.

I have the option of getting 2 decent servers from Nexcess. they are dual processor quad core servers, load balanced, with 16GB ram. Or, I can get 1 server from crucial that is a dual processor, hex core, 24GB. The single Crucial CPU is 3 X more powerful than the Nexcess cluster. Maybe this is better since Magento is so CPU intensive while putting together the php pages?

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By: Ashley http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-1358 Tue, 25 May 2010 00:02:20 +0000 http://www.aschroder.com/?p=499#comment-1358 Thanks for the input Preston, I’ll look forward to checking out your site when it’s live – if you want to do me a favor, please use my Nexcess link when signing up. Cheers.

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By: Preston http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-1357 Mon, 24 May 2010 22:58:19 +0000 http://www.aschroder.com/?p=499#comment-1357 I have been struggling with the decision on who to host with for several weeks. Our site is a bit unique in that:

1. It is Magento based, but will not be used for ecommerce transactions.
2. Will have a good number of products (over 3000)
3. Should mostly see geographically local traffic.

So, even though we won’t be doing transactions, and our site visits should be in the 200-300/day range, we do have a lot of products and are somewhat graphic heavy.

I have already “decided” on who to host with, and have subsequently changed my mind several times. I have had the luxury of not having to decide yet because we ended up purchasing a new domain, so the transfer has given me a few extra days to come to a decision. I have now done so, and will be choosing Nexcess.

The most important reason I chose them, their site makes sense and their blog is full of stuff way over my head. We are going to go with the SIP-200 package, and depending on how it works out, we can upgrade if needed.

Thanks for the reviews on magento hosting, I’ve found your info very useful.

Preston

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By: Ashley http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-1266 Thu, 22 Apr 2010 20:49:59 +0000 http://www.aschroder.com/?p=499#comment-1266 Thanks Brock for the really informative comment – Nexcess has become my default recommendation for hosting over the last 12 months, including to friends, they’ve never let me down, there’s nothing worse than suggesting a host to a friend and then them having a bad experience. Did you read my Magento hosting review for Nexcess when deciding to go with them after Crucial?

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By: Brock B http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-1264 Thu, 22 Apr 2010 20:23:05 +0000 http://www.aschroder.com/?p=499#comment-1264 We’ve now had our site hosted with The Rackspace cloud, Crucial and are currently with Nexcess. Rackspace cloud hosting and Magneto don’t mix, it’s way too slow. Our move from Rackspace to Crucial was a breath of fresh air, the site was fast, seemed to be setup properly. We went live with Crucial. Then the problems started to unfold. Chron never worked properly, despite several emails back and forth, Eaccelerator which is necessary for proper script caching never worked properly, abuse of mysql didn’t appear to be monitored very closely, was frequently at 100% usage stats, bringing everything on the site to a crawl. We were on their $99/month plan, the wanted us to jump to their next tier which was $250/month, in order to resolve any speed concerns. We’re not a huge site so this was completely overkill.

So we started shopping and found Nexcess. WOW! These guys know their stuff. They migrated the site free, which was very painful for them due to Crucial’s server timing out etc. We now pay $79/month, chron jobs work perfect, Eaccelerator works flawlessly, their servers are lightning quick, and you can host multiple sites under the account, which you can’t do with Crucial.

Crucial is not a bad host, they’re better than most and seem to know their Magento. I’m guessing they’re experiencing growing pains. But compared to Nexcess they’ve got a long way to go. Anyway, that’s my two cents. Hope it helps someone out.

I could not be more impressed with Nexcess.

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By: Magento Developer http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-698 Wed, 11 Nov 2009 23:49:17 +0000 http://www.aschroder.com/?p=499#comment-698 I’ve dealt with several clients using Crucial. They are, first and foremost, great optimizers for Magento, and they’ve been active in helping people achieve success with Magento. They have clearly outlined client limits for each server so you know that you’re getting quality. They are also instantly responsive to service requests. These are the good things. There are however several issues which have come up with them.

The first red flag came up when a client was informed that they were over quota on a semi-dedicated container (at just over 5Gb). However, the client was on a 10GB plan. Their explanation? Their INTERNAL mirrored backup counts against the plan total. So 10Gb plan = 5Gb usable space. There eventualy was some ambiguity in subsequent responses, and I’m pretty sure the client was allowed to go over 5Gb. The point being that it never should have been an issue.

There have been a few other issues, such as their lack of offering of webmail clients (though I agree – why use a cpanel server as your mail host when Google Apps is available), their cpanel permissions, etc (need ftp users or subdomains? you’ll need to ask, but the response is quick and affirmative), but most recently a semi-dedicated client was SHUT DOWN without a phone call due to resource violations. They were sent the standard emails, which they either ignored or did not receive, but to SUSPEND a live ecommerce site that does hundreds in revenue a day is pretty severe, considering that Crucial has the phone number and can speak English. What was really irksome was that the violations were 2 backup files, which violated 2 policies:

1) no file larger than 256MB
2) no backups of any kind allowed on server.

That’s right… no backup files allowed on your account, which necessarily includes the backups that can be generated via Magento admin panel. Also, I should note that the offending files were created in June, and the policy wasn’t enforced until November. WTH?

So if you are considering Crucial, add this note to your consideration. They’re friendly and responsive, but one has to wonder about their policies and enforcement. Just ask lots of pre-sales questions.

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By: Kyle A. http://www.aschroder.com/2009/08/magento-hosting-review-crucial-web-hosting/comment-page-1/#comment-689 Thu, 05 Nov 2009 00:46:09 +0000 http://www.aschroder.com/?p=499#comment-689 @Akenova:

We offer PCI compliant hosting for clients who do not store or transmit cardholder data. In order to build a PCI compliant ecommerce solution, your site needs to be paired up with a payment gateway partner (such as Authorize.Net, PayPal, or Google Checkout).

You can host your entire ecommerce site on our hosting plans up until the point where the customer provides credit card information during checkout. When a customer purchases items from your site, you’ll utilize the API with your payment gateway partner to provide a transaction ID and dollar amount to authorize.

The customer will then connect directly to the card processing system on a new session and input their payment information. After the processing system validates the transaction, it will return either an authorized or failed message. The failure messages can contain details such as insufficient funds, invalid card number, or failed to complete transaction.

The communication from the card processing system to your ecommerce system can never contain cardholder data. This includes the primary account number, expiration date, the name as it appears on the card, and CVV number.

Your ecommerce application’s database can store such information to uniquely identify the transaction with your payment gateway partner’s processing system, such as transaction ID, customer name, dollar amount of the transaction, timestamp of the transaction, and return status of the payment request.

By designing your ecommerce site in this manner, PCI compliance is reduced to a Type A Self-Assessment Questionnaire (SAQ) for merchants processing less than 6,000,000 annual transactions.

To achieve compliance when all cardholder data is handled by a partner, you only need to address two of the twelve sections of the complete PCI-DSS, and only a subset of the controls in each of those sections (specifically sections 9 and 12).

The current version of the Type A SAQ can be found here:

https://www.pcisecuritystandards.org/saq/instructions_dss.shtml

A portion of PCI compliance is the external vulnerability scan using an Approved Scanning Vendor (ASV), such as McAfee Secure. A list of ASV’s is available here:

https://www.pcisecuritystandards.org/pdfs/asv_report.html

Your payment partner or acquiring bank may have a preferred partner to work with, so ensure their recommended partner appears on the ASV list.

After you’ve selected your scanning vendor, you’ll provide the systems to perform the scan your domain. After the scan completes, it will provide you with a passing grade or list of open issues that need to be resolved.

When scanning our hosting environments, the scanning tool will detect software version issues against the OS or application stack (such as MySQL, PHP, and SSH).

If you transmit or store cardholder data, the only company who offers a truly PCI compliant hosting solution is Rackspace, but be prepared to spend about $3500/month on hosting (since you’ll need multiple servers), a yearly contract, and a $3500 setup fee. Also note that you’re getting an extremely low-end server.

“Budget” hosting companies who claim PCI compliance are simply lying. Unless they can provide you with actual certification (which, when asked, they can’t), do NOT believe PCI compliancy claims.

Basically, PCI compliance is a “pay to play” system. Most either pay the non-compliancy fine or use third-party checkout systems such as PayPal, Google Checkout, etc.

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